Privacy Policy
Last Updated: February 2025
At prantovexia, we believe transparency builds trust. This privacy policy explains how we collect, use, and protect your personal information when you visit our website or use our services. We're committed to safeguarding your data while helping you improve your financial awareness.
Who We Are
prantovexia operates as a financial education platform based in Australia. Our primary goal is to help individuals understand personal finance, budgeting, and money management through accessible online resources. We're located at Westfield Shopping Centre, 73 Benjamin Way, Belconnen ACT 2617, Australia.
When we refer to "we," "us," or "our" in this policy, we mean prantovexia. "You" refers to anyone who visits our website or engages with our educational content.
Information We Collect
Information You Provide Directly
When you interact with our platform, you might share certain information with us. This happens when you fill out contact forms, sign up for our learning programs, or reach out with questions.
- Name and contact details (email address, phone number)
- Program enrollment information and learning preferences
- Messages you send through our contact forms
- Feedback and survey responses about our educational content
- Financial literacy assessment responses (never actual financial data)
Information Collected Automatically
Like most websites, we automatically gather some technical information when you visit. This helps us understand how people use our site and where we can improve the experience.
| Data Type | What We Collect | Why We Need It |
|---|---|---|
| Device Information | Browser type, operating system, device model | Optimize site display across different devices |
| Usage Data | Pages visited, time spent, navigation paths | Understand which content resonates most |
| Location Data | IP address, general geographic location | Provide relevant regional information |
| Technical Data | Cookies, session identifiers | Maintain site functionality and preferences |
How We Use Your Information
We're careful about how we use the information you share. Everything we do with your data serves a specific purpose related to providing better financial education.
Primary Uses
- Deliver educational content and respond to your inquiries
- Process enrollment in our learning programs starting from mid-2025
- Send updates about new resources or program changes (you can opt out anytime)
- Improve our website functionality and user experience
- Analyze learning patterns to develop more effective educational materials
- Comply with legal obligations under Australian privacy law
We never sell your personal information to third parties. We don't use your data for advertising purposes beyond our own educational offerings. And we certainly don't share your information with data brokers or marketing companies.
Legal Basis for Processing (Australian Privacy Act)
Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), we process your personal information based on several legal grounds. We believe in being upfront about why we have the right to use your data.
- Consent: When you voluntarily provide information through forms or program enrollment
- Contractual necessity: To deliver the educational services you've requested
- Legitimate interests: To improve our services and communicate relevant updates
- Legal obligations: To comply with Australian taxation and business regulations
Sharing Your Information
We keep your information within our organization whenever possible. But running an educational platform sometimes requires working with trusted partners. Here's when we might share your data:
Service Providers
We work with companies that help us run our website and deliver our programs. These might include email service providers, web hosting companies, or learning management system platforms. They only get access to the information necessary to perform their specific functions, and they're contractually obligated to protect your data.
Legal Requirements
Sometimes we're legally required to share information with government authorities, regulators, or law enforcement. This happens rarely and only when there's a valid legal basis like a court order or regulatory investigation.
Business Transfers
If prantovexia merges with another organization or undergoes restructuring, your information might be transferred as part of that process. We'd notify you beforehand and ensure the new entity respects this privacy policy.
Your Privacy Rights
Australian privacy law gives you significant control over your personal information. These aren't just theoretical rights – we've set up straightforward processes to help you exercise them.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 30 days.
Correct Inaccuracies
Update or correct any personal information that's outdated or incorrect.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements.
Opt Out
Unsubscribe from marketing emails or withdraw consent for certain data uses.
Restrict Processing
Limit how we use your data while we address your concerns or verify accuracy.
Data Portability
Receive your data in a structured format to transfer to another service provider.
How to Exercise Your Rights
Send an email to contact@prantovexia.com with "Privacy Request" in the subject line. Tell us which right you want to exercise and provide enough information for us to verify your identity. We'll respond within 30 days and won't charge you for most requests.
Data Security Measures
We take security seriously because we understand the importance of protecting your information. While no system is completely foolproof, we've implemented multiple layers of protection.
- Encrypted data transmission using SSL/TLS protocols
- Secure server infrastructure with regular security updates
- Access controls limiting who within our team can view personal data
- Regular security audits and vulnerability assessments
- Employee training on data protection and privacy practices
- Incident response procedures for potential data breaches
If we ever experience a data breach that affects your information, we'll notify you promptly and explain what happened, what data was involved, and what steps we're taking to address the situation.
Data Retention
We don't keep your information forever. Our retention periods depend on the type of data and why we collected it.
| Information Type | Retention Period | Reason |
|---|---|---|
| Contact form inquiries | 2 years | Customer service and follow-up |
| Program enrollment data | 5 years after completion | Educational records and compliance |
| Marketing communications | Until unsubscribe | Ongoing engagement |
| Website analytics | 26 months | Performance analysis |
| Financial records | 7 years | Australian tax law requirements |
After these periods expire, we securely delete or anonymize your information so it can no longer identify you personally.
Cookies and Tracking Technologies
Our website uses cookies – small text files stored on your device – to remember your preferences and understand how you use our site. You have control over these cookies through your browser settings.
Types of Cookies We Use
- Essential cookies: Required for basic site functionality like navigation and secure areas
- Preference cookies: Remember your settings and choices for future visits
- Analytics cookies: Help us understand which content is most valuable
- Performance cookies: Measure site speed and identify technical issues
You can disable cookies in your browser settings, though this might affect some site features. Most browsers also offer private or incognito modes that don't save cookies after you close the window.
Children's Privacy
Our services are designed for adults who want to improve their financial literacy. We don't knowingly collect information from anyone under 18 years old. If you're a parent and believe your child has provided us with personal information, contact us immediately and we'll delete it.
International Data Transfers
We primarily store and process data within Australia. However, some of our service providers operate servers in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place through contractual protections and verified security standards.
If you're accessing our website from outside Australia, your information might be transferred to and processed in Australia where our servers are located.
Changes to This Policy
We review and update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.
The "Last Updated" date at the top of this page shows when we most recently revised the policy. We encourage you to review this page occasionally to stay informed about how we protect your information.
Complaints and Disputes
If you're unhappy with how we've handled your personal information, we want to know. Start by contacting us directly so we can try to resolve your concern.
If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're the independent authority overseeing privacy compliance in Australia.
- OAIC website: www.oaic.gov.au
- Phone: 1300 363 992
- Mail: GPO Box 5218, Sydney NSW 2001
Questions or Concerns?
We're here to answer questions about this privacy
policy or how we handle your information. Reach out
through any of these channels:
Email: contact@prantovexia.com
Phone: +61 430 037 059
Mail: Westfield Shopping Centre,
73 Benjamin Way, Belconnen ACT 2617, Australia
We typically respond to privacy inquiries within
2-3 business days.